New Opportunity – Head of Service

Imperial Recruitment Group are delighted to have partnered with LUQEL to recruit a new Head of Service.

Who are LUQEL?

LUQEL is an innovative, young company, with a focus on products that sustainably improve their customers’ lives all over the world. They specialise in: Water Treatment, Reverse Osmosis, Particle Removal, Drinking Water Treatment, Activated Carbon Filtration, Membrane Process, and Microfiltration.

Combining expertise and quality with a clear vision, they are revolutionising the way we drink water with sustainable products that adapt to the lifestyle and needs of each individual. The products are developed together with technology partner ICon GmbH & Co. KG, whose managing director is one of the most experienced experts in water treatment, Dr Monique Bissen.

What is the purpose of the role?

To own and develop LUQEL UKs service requirements for technical support of the water stations deployed in the market. Define and document the customer service ethos of LUQEL UK.

Manage all on-site installation, repair, maintenance and test tasks. Diagnose errors or technical problems, determine proper solutions, create process flows and documentation for fault identification and telephone first-time fix, reducing the need for site visits.

Job Title: Head of Service – LUQEL

Location: Milton Keynes

Salary: Negotiable

Employment Opportunity: Permanent

Benefits: 25 Days Annual Leave, Bonus Package, company Car Allowance, Workplace Pension, Laptop, Expensed Mobile Phone

Highlighted Responsibilities:

Create machine installation guidelines and procedures

Define the service KPIs and manage delivery of targets within budget process

Recruit, induct and train a team of UK engineers to manage the service support for the installed base of machines

Liaise with internal team members to ensure best in class customer service for our clients

Analyse the machine fault data to identify common issues and create guidelines for fix.

Assess current LUQEL global service tools and provide guidance and alternatives to enhance, simplify and control service experience.

Short-term responsibility for warehouse and stock during set-up phase


Minimum 10 years experience in a service role

Minimum 5 years leadership and management of a field-based service team

Exceptional and proven technical skills with minimum 5 years experience in working on coffee, kitchen or water dispense systems

A background in water-management in machines

Electrical and plumbing experience vital

Ability to analyse large volumes of complex information, interpret this and use it to construct straightforward plans

High attention to detail with excellent planning and organisational skills, able to prioritise and focus on the most lucrative and best outcomes and manage the sales process.

Excellent oral, written communication and presentation skills, clear, articulate, versatile and credible

Experience across various sizes of businesses having worked within a growing dynamic business environment, ideally including a fledgling business

Proficient in MS Office

In the event of your being successful and subsequently being offered a position, you will need to provide relevant documentation to indicate your eligibility to work in the United Kingdom.

For more information on this opportunity or for a confidential conversation please call Anthony Antoniou at Imperial Recruitment Group at our HQ in Darlington.

Telephone number: 01325 467476

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