New Opportunity – Head of Service

Imperial Recruitment Group are delighted to have partnered with LUQEL to recruit a new Head of Service.

Who are LUQEL?

LUQEL is an innovative, young company, with a focus on products that sustainably improve their customers’ lives all over the world. They specialise in: Water Treatment, Reverse Osmosis, Particle Removal, Drinking Water Treatment, Activated Carbon Filtration, Membrane Process, and Microfiltration.

Combining expertise and quality with a clear vision, they are revolutionising the way we drink water with sustainable products that adapt to the lifestyle and needs of each individual. The products are developed together with technology partner ICon GmbH & Co. KG, whose managing director is one of the most experienced experts in water treatment, Dr Monique Bissen.

What is the purpose of the role?

To own and develop LUQEL UKs service requirements for technical support of the water stations deployed in the market. Define and document the customer service ethos of LUQEL UK.

Manage all on-site installation, repair, maintenance and test tasks. Diagnose errors or technical problems, determine proper solutions, create process flows and documentation for fault identification and telephone first-time fix, reducing the need for site visits.

Job Title: Head of Service – LUQEL

Location: Milton Keynes

Salary: Negotiable

Employment Opportunity: Permanent

Benefits: 25 Days Annual Leave, Bonus Package, company Car Allowance, Workplace Pension, Laptop, Expensed Mobile Phone

Highlighted Responsibilities:

Create machine installation guidelines and procedures

Define the service KPIs and manage delivery of targets within budget process

Recruit, induct and train a team of UK engineers to manage the service support for the installed base of machines

Liaise with internal team members to ensure best in class customer service for our clients

Analyse the machine fault data to identify common issues and create guidelines for fix.

Assess current LUQEL global service tools and provide guidance and alternatives to enhance, simplify and control service experience.

Short-term responsibility for warehouse and stock during set-up phase

Requirements:

Minimum 10 years experience in a service role

Minimum 5 years leadership and management of a field-based service team

Exceptional and proven technical skills with minimum 5 years experience in working on coffee, kitchen or water dispense systems

A background in water-management in machines

Electrical and plumbing experience vital

Ability to analyse large volumes of complex information, interpret this and use it to construct straightforward plans

High attention to detail with excellent planning and organisational skills, able to prioritise and focus on the most lucrative and best outcomes and manage the sales process.

Excellent oral, written communication and presentation skills, clear, articulate, versatile and credible

Experience across various sizes of businesses having worked within a growing dynamic business environment, ideally including a fledgling business

Proficient in MS Office

In the event of your being successful and subsequently being offered a position, you will need to provide relevant documentation to indicate your eligibility to work in the United Kingdom.

For more information on this opportunity or for a confidential conversation please call Anthony Antoniou at Imperial Recruitment Group at our HQ in Darlington.

Telephone number: 01325 467476
Email:  anthony@imperialrecruitmentgroup.com 


New Opportunity – Finance Director

Imperial Recruitment Group are delighted to confirm that we have been appointed as a retained recruitment partner to Thyssenkrupp Access in their strategic search for a Finance Director with a remit of leading their UK finance operation.

The position has overall responsibility for Finance, Purchasing, IT and Legal Affairs for Thyssenkrupp Access Ltd.

Read More


New Business Partnership for Imperial Recruitment Group

We have partnered with LUQEL to bring a number of high-profile new opportunities to the UK jobs market….

Who are LUQEL?

LUQEL is a privately-owned German based company created in 2017 with a mission to revolutionise the way people drink water.

The company has made significant investment in pioneering one of the most exciting new product innovations in recent years.

Read More


Imperial Recruitment Group chosen as a partner of Middlesbrough FC

Imperial Recruitment Group are proud to announce that we have been chosen as a match day partner of Middlesbrough FC for the 2019/2020 season.

As an established leading recruitment firm covering the North East, we are committed to working alongside Middlesbrough Football Club in the provision of first class match day personnel.

We are on the look out for well presented, energetic and hardworking individuals with excellent interpersonal skills to join our match day Hospitality team.

For more information please email us at mfc@imperialrecruitmentgroup.com


How to write a CV

CV Writing tips

Having a good CV is absolutely essential in helping you to secure that interview. It is usually the first opportunity you are given to make an impression on a potential employer. You should think of your CV as a valuable tool, essential for marketing your skill set. Each CV you send out should be specifically tailored to suit the position you are applying for, accentuating your relevant skills and experience and omitting any irrelevant information. However, there are certain things which should be included in all of your CVs.

Read More